Please note that we work on a 'capacity-based' ordering system - we take on a limited number of orders.
Your order is secured and confirmed only on receipt of your payment. If there is a delay in the receipt of your payment, Cups and Cakes reserves the right to take on other orders and cancel your order based on non-payment.
Payment terms are immediate and in full. We cannot tentatively reserve your order or date. Responsibility is on the Client to make payment timeously, as we do not follow up on unpaid orders.
Cups and Cakes does not offer refunds but rather, offers credit notes.
We are home based – our products are delivered to you at the entrance of our premises.
Once goods have been handed over to our Clients, inspection for quality and presentation is assumed. Cups and Cakes bears no responsibility for any damage to products once received by our Clients, due to mishandling, weather conditions etc.
